Most MSP dispatch problems are not a tool problem — they are a workflow problem on top of ConnectWise Manage. CommandOps builds a dispatching layer that uses your existing tickets, technicians, and time entries, but makes them usable in a single view.
Drag-and-drop ticket assignment, real-time technician availability, automatic conflict detection, and clean handoffs from dispatcher to field tech.
The ConnectWise dispatch portal, the whiteboard behind your dispatcher, the spreadsheet with technician schedules, and the four Slack channels people use to actually coordinate work.
No. CommandOps sits on top of ConnectWise Manage. Your tickets, time entries, and billing stay in ConnectWise. We build the dispatch and execution workflows that ConnectWise itself does not provide cleanly.
Most dispatch deployments are live in 2–4 weeks. We don't run multi-month migrations.
Yes. We have built dispatch layers on top of Autotask and HaloPSA as well.