If your PSA reports tell different stories depending on who runs them or when, the problem is almost never the reporting tool. It is upstream data hygiene — work types, ticket statuses, time entry rules — that nobody has owned in years.
This is the checklist we run when we walk into an MSP with broken reports.
No. BrightGauge can help, but it inherits whatever data quality problems already exist in your PSA. Fix the upstream hygiene first; the reports get easier whatever tool you use on top.
Most cleanup engagements take 4–8 weeks of focused work with a single owner inside the MSP.